Shipping costs are stated clearly with product descriptions. All items will be shipped in suitable packaging as soon as practicable. You will receive notification once your item has been shipped via named carrier but we cannot guarantee delivery times.
Please note that you are responsible for settling all import duties, taxes and handling charges that may be relevant to the country where the goods are delivered.
REFUNDS, RETURNS AND EXCHANGES
We aim to provide you with excellent products and customer service so that you will be completely satisfied with your shopping experience. In the event that you are not totally satisfied with your purchase, please contact us by email: info@razzledazzlejewels.co.uk within 14 days from receipt of your purchase and return the items as soon as possible and, in any event, within 28 days of purchase and we will issue a prompt refund less shipping costs or offer you an item in exchange.
Please ensure all returns are securely packaged to prevent loss or damage during transit. Returns should be sent to: Bonnie Hoose, 41 Market Street, Alnwick, Northumberland NE66 1SS. We recommend that all returns are sent via recorded delivery as we cannot accept responsibility for parcels lost or damaged in transit. In the event that you would like to return any jewellery if you are not satisfied, you will need to cover the full cost of postage within or outside the European Union. We will refund the full cost of postage if your purchase is faulty. For hygiene purposes, we are unable to offer an exchange or refund for earrings unless they are faulty or damaged.